Insurance and Regulation




Did you know that, by law, your insurance company must process your ER visit as in-network? Just know that Hospitality Health ER is always working in your best interest—from the time you arrive all the way through the billing and insurance process.

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Expect To :


Be billed fairly and correctly.


At Hospitality Health ER, we believe it’s possible to provide first-class medical care and services at affordable rates. And you won’t be blindsided by overcharges, double charges, medical errors, and bogus fees.

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Deal with only one billing person for your visit—a Hospitality Health ER representative that has your best interests at heart.

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Because we handle our own billing and are family owned, you do not have to deal with the frustrations of a confusing billing process. And while most medical facilities utilize an external billing facility that has no authorization to make decisions that will help patients, HHER reserves the right to take action on payment terms, insurance contracts, and other inquiries you may have.

Every patient comes with different needs and Hospitality Health ER is committed to finding a customized payment solution that will work for you.




Insurance Can Be A Frustrating And Confusing Maze Of Information.


We believe in our patients’ ability to talk directly with the owners regarding billing and insurance. Our patients can skip a frustrating interaction with billing companies and collections departments. If you have questions about billing, please call the facility and we will put you in direct contact with our owners.

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Hospitality Health will do all we can to help with any billing issues that stem from your insurance provider for emergency services you receive. If your claim is processed incorrectly as outside of your plan’s network, contact us at 281-838-8431 from Monday through Friday 9am-5pm.



Per Texas Senate Bill 425, all FEMC facilities are required to post the following information.


The facility is a freestanding emergency medical facility.


The facility charges rates comparable to a hospital emergency room and may charge a facility fee.


A facility or a physician providing medical care at the facility may not be a participating provider in the patient’s health benefit plan provider network.


A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient.

The facility is not a participating provider in any health benefit plan provider network. However, by state law your health insurance company is required to process your ER visit at in-network benefit levels.