How We are Different

We Care about Your Health

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How we are Different

From the moment you walk through our doors, you’ll notice the difference in how we care for you as an individual. And because we want you to have the best patient experience, here are just a few amenities you’ll find when you visit Hospitality Health ER in Longview and Tyler.

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Warm and Friendly Environment That Feels Like Home

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Feel right at home in our family-friendly ER center designed to ensure that all of our patients and guests, including your little ones, have a comfortable, soothing experience. You’ll notice that we have “patience with our patients”and even moreso with our youngest visitors. Our kid-friendly, kid-knowledgeable pediatric-trained nurses and doctors know exactly how to communicate with kids to put them at ease, even when it comes to taking x-rays and drawing blood.

Private Rooms

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Find comfort in our private patient rooms equipped with a soundproof door, fIat-screen TV, and pullout bed for guests. All of our rooms are private and carry the same equipment you would find in a hospital emergency room, including cardiac monitors, hospital beds, and IV fluid machines. Our rooms are also spacious, private, and more designed to make your stay extra comfortable. For patients who need longer stays, we offer a VIP Room that allows plenty of room for families, including pullout beds. So while you get the care you need, your visitors can relax in the comfort of a clean, beautiful room that far exceeds your expectations. You will be discharged on your timeline, not at our convenience.

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Personalized Care by ER Doctors and Nurses

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Hospitality Health ER can provide select specialist services on site. Our doctors are fully invested in your follow-up care. We maintain close relationships with top-notch specialists in the area and are able to arrange appointments typically within 24 hours. If major surgery and other specialist needs arise, Hospitality Health ER is able to coordinate next-level care seamlessly and with your hospital-physician preference in mind.

"The Little Things" to make the experience overall more comfortable

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“The Little Things” are always changing based on patient needs, the season. The overall goal is to have everything you need during your stay and a little something to take with you to help you recover.

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Patient Reviews

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I had utilized a different emergency room in town in the past, and it was adequate. Have also used 2-3 of the "urgent care" daytime facilities. But Hospitality was a high cut above the ER competition. From my first phone call to discuss their procedures, to the vehicle valet workers, to check-in, to the medical staff--all was top-notch. I strongly recommend!
Lee Berger
Lee Berger
00:56 28 Feb 18
Kudos to efficient service with caring staff that starts the minute you walk in. Arrived in severe pain & was quickly evaluated & treatment was started. Dr. Archer was very thorough. Several other family members have used Hospitality ER & they are constantly fast, efficient & caring to the patient as well as family members. Thank you Hospitality ER for setting the standard in urgent care!
Becky Rountree
Becky Rountree
02:56 08 Mar 18
Hands-down the most wonderful experience I’ve ever had in my life at a emergency. Also Sabrina just give me the best massage I’ve ever had. If I can avoid it I will never go to any other ER best experience hands-down the best emergency room. In all of Texas
Mac Media
Mac Media
04:34 22 Feb 18
I recently chose this facility due to having flu-like symptoms for 7 days. I have never been treated so well anywhere. They were courteous, helpful, and were always asking if there was something more they could do for me. It was like being treated in my own home. It has no stigma of an ER at a hospital. I was there only 4 hours. Had I gone to a local Hospital ER, I would have been still in the waiting room the next morning as there is a flu epidemic right now. I truly felt like they cared about me. I highly recommend this option for anyone considering ER visit that does not require a hospital stay.
Ms. Joy
Ms. Joy
00:54 06 Jan 18
Hospitality health ER....is the best EVER ! I'LL never go anywhere else.I felt like a queen and I was very pampered! They kept me over night....and they took great care of me! Love ALL their staff & absolutely will reccomend them to everyone.Its a little far from where I live, but its worth it !
Gail Stevenson
Gail Stevenson
23:31 08 Feb 18
This place is #1! They have the most compassion and caring staff. Will never go ANYWHERE else. We were fortunate enough to have Justin the R.N. take care of us both times we visited. He is THE BEST. He listened and didn’t rush. Made everyone feel comfortable. Wish he was in our PCPs office!
Amy Cheatwood
Amy Cheatwood
17:33 24 Jun 18
Took my wife tonight for a broken toe. The nurses, doctors, and staff more than hold up to the name, Hospitality. A massage therapist comes around offering complimentary massages. The staff make sure you are taken care of, if you need a drink, snack, there's a TV if ya wanna watch it... they make you feel like you are family. I want to thank everyone that we came in contact up there, for being committed to loving those who come in.
Cameron Beard
Cameron Beard
04:19 12 Jun 18
I cannot say enough good things about the staff and facility at Hospitality. My daughter was seen here and treated for cellulitis and later transferred to Regional. After feeling ignored and unimportant here, I called Hospitality, whom promptly called Regional to explain the severity of my daughter's condition. Finally, they gave her the care she needed. The folks at Hospitality are wonderful and caring and treat you like your important, like you matter. So thankful for them!
Margaret Chappell
Margaret Chappell
06:07 03 Jul 18
Just today we visited your awesome facility there on Galveston's seawall...my poor bride stepped on a 3" stainless hook that went deep into one of her little toes. Your staff were quick and handled her with fantastic care. Felt like we were in and out in no time with little delay. Very professional staff, 5 stars richly deserved! Hope it's the last time we ever 'need' to see you guys again. 🙂
Wes C.
Wes C.
02:42 13 May 18
I was amazed when I walked into HHER. IT FELT LIKE A SPA. i can truly say I was pampered last night. THE RECEPTION i received was exceptional. I was offered, drinks, snacks, and a massage, in which I received.. The customer service was excellent, right down to the appearance of the employees, to the building. JUST BEAUTIFUL!!!Thank you
Sandra Brewer
Sandra Brewer
14:03 03 Jul 18
2 thumbs up for this Hospitality ER facility and staff. I had to return 3 times in one week and they went the extra mile each time. I was there making sure they took good care of me. From making me feel welcome, comfortable, made sure I had food too eat (GOOD FOOD CHOICES). Yes, I was there for some hours, but I never mind the stay do to the fact the the staff is caring not only to me but for my husband and family as well.
Travonda Bradley
Travonda Bradley
16:50 18 Jul 18
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