Hospitality Health 24-Hour ER is located in Tyler between Home Depot and Newks at Loop 323 and Old Jacksonville Hwy Every medical emergency — from cardiac arrest to broken bones — is treated by our team of elite, ER physicians. This isn’t like any other emergency room: we’re family-owned and operated, and committed to complete care of every patient who walks through our doors. Hospitality Health offers all the same services you’ll find at hospital emergency rooms but without the long wait times or the constraints of a hospital emergency department. You’ll also get a touch of hometown feel and unmatched customer service.
Open 24 hours a day, 365 days a year
Our emergency room is located in south Tyler. You’ll find us at 3943 Old Jacksonville Hwy in front of Home Depot, at the intersection of the highway and W SW Loop 323. See Google Maps directions below.
We have on-site parking in the Hospitality Health parking lot.
We provide the highest quality treatment services for all emergencies:
Incredible place! Extremely courteous, professional, and caring! Saw a physician within 15 minutes! Entire staff was tremendous! Special shout outs to Randy and Dr. Hall. Left no stone unturned to reach a diagnosis!Made sure I was comfortable, offering snacks, drinks......even fresh warm cookies, baked right there! And, a “goody bag” upon leaving!I will not go anywhere else if in need of ER/Urgent care!
I wish I could give them more stars the staff is over and above friendly and helpful. Best experience ever in any type of medical office. Absolutely amazing job. They saw my wife ordered dinner for my parents while They waited for us can't say enough good things about these people.
Hospitality ER Tyler is a great place to go when you have emergency medical needs. My family has needed to utilize the emergency services at Hospitality ER Tyler on several occasions and have experienced warm, friendly, and prompt service. The staff from intake, nurses, and the physicians are very comforting. I brought my son in for a double ear infection and he didn't want to leave he felt so comfortable. I want to commend Hospitality ER for the great work that they do.
I have to say, I’ve been sick since Wednesday evening and finally went to the Hospitality ER by Home Depot in Tyler. That is the most amazing place I have ever been and had the best service I have ever received!!! They treat you like royalty and the place itself is decorated with the best and spotless. I have heard other people talking about it, but now I am a believer. I have never in my life enjoyed a doctor’s visit or trip to the ER, but I have now. Not only was I feeling better as soon as I received a couple of shots, but they constantly check on you! On your way out, they give you gifts! I can’t say anymore about how amazing this place is and I will not go anywhere else in the future. Bonus, insurance paid 100%, no out of pocket! They don’t take Medicaid or Medicare, they only accept insurance. If you ever visit them, you’ll never want to go anywhere else again when you’re sick. I started feeling a lot better before I even left, now that’s service!!!😊 I give this place five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
My family and I have been to Hospitality Health ER in Tyler four times in the past two years. Every time we have been treated like we were the most important patients. They were prompt and thorough, skilled and professional. Their customer service has been fantastic!! They fed us, made sure we were comfortable and made us feel welcome and cared for each time. No long wait, prompt lab and radiology services, and the nursing staff and doctors are top notch. The facility is exceptionally clean. Being an RN for 25 years, I’m usually not easily impressed, but they have successfully done that each time., and Nana’s pumpkin-nutmeg bread was delicious!! We will always choose and recommend Hospitality Health ER Tyler first.
Hands down, the best ER I have ever been to! Everyone in there treated us like we were top priority and took care of everything we needed. They were thorough and extremely friendly! They were great with my other 2 kids that had to come with us and the RN had everyone laughing. They gave the children toys and turned on the TV for them. AMAZING place and people! I will never go anywhere else!
WOW!!!!! WOW!!! WOW!!! Thank God for such a wonderful Hospital facility!!! Hospitality ER in Tyler Texas is AMAZING!!!! We are so very grateful to the entire staff of Doctors, Nurses, Techs, and Administrative personnel for being so kind, caring, humble and sharing their love for helping and healing others in need. Both my husband and I have needed the services of Hospitality ER in Tyler Texas, on Old Jacksonville Hwy, and each and every time we are AMAZED!!!! From the moment you walk in you feel at ease with its beautiful spa like setting. The first time we walked in we thought we were at a fancy hotel and actually asked the Administrative Associate if we were in a hospital. She smiled and said Yes you are in a ER Hospital. As soon as you walk in you feel at ease, which is very comforting especially when you are having an emergency situation. From there you are greeted by the administrative personnel, fill out SIMPLE paperwork which is also amazing, because when you are scared due to the emergency you are having, it becomes hard to fill out mounds of paperwork. Hospitality ER keeps its forms simple to fill out which also eases the stress. They also have an amazing lounge waiting area with snacks and drinks, which helps a person focus on doing something normal like eating a snack which calms a person during stressful times. Then within minutes a Nurse greets you as if she or he has known you for years like old friends, making a person feel even more at ease and comforted making you immediately feel that everything is going to be alright. The Nurse walks you into one of there Suites where they begin setting up and doing what is needed to give you the best care possible. They are thorough in gathering the information needed, get you prepped up and again within a few more minutes a Doctor walks in to the room. Every one that we have met be it Doctors or Nurses or Techs or Administrative staff, have always been very caring, comforting, soothing and calming as they attended to our medical emergency needs. In our situation my husband had several pulmonary issues in which Hospitality ER tended to and took care of us in the most soothing loving ways. As soon as my husband was stabilized they made the needed arrangements to transport him to UT Health, another great hospital. So far between us both, we have been to Hospitality ER 5 times and we are so very grateful for the Hospitality ER, they are a blessing to all in need. We Praise everyone we have met in Hospitality ER for their passion and love of sharing their gifts of helping and healing us in need. Thank you from our Hearts, Kyle Rochette and Angel Hare
Best ER I have ever been to, these people are very professional and so caring. They made me their top priority not like other ER places. I was there for 24 hours and literally every minute I was being taking care of, I just have to say they are amazing people. God bless
Great ER/Urgent Care. My wife was in a room and seen by a nurse for triage before we had finished filling out our paperwork. Incredibly nice facility. Courteous staff. Fees were very reasonable for the treatment we received (elbow injury). They actually came and let us know what it would cost prior to performing the treatment. What a concept! I’m sure there are benefits for acute trauma/seriously ill patient to be in an ER connected with a hospital, but for the majority of the cases, I would go here.
At Hospitality Health ER, we are more than just your neighborhood emergency room. We truly believe it takes a village to raise our children — including all the way through the young adult years! Because a big part of that starts with a dedication to education, Hospitality Health ER is proud to present the Hospitality Health ER Spirit to Succeed Scholarship Award. This year, Hospitality Health ER will award one $5000 scholarships to a student from Tyler, Texas who has demonstrated determination, a drive to succeed in the face of obstacles, and the strength to persevere in spite of financial setbacks.