//Unfortunately accidents happen in life -- Fortunately Hospitality ER exists to help after those accidents with amazing service, compassion, and quality care.//The waiting room is spacious and looks both stylish and comfortable - complete with complimentary snacks and drinks. Not that I've had the pleasure to experience it; because, I have never had a wait!! No sooner than we arrive and I fill out 1 paper that the patient is then whisked to a private room and quickly attended to. Each space is very clean without having a "hospital scent/vibe".//All of the staff seems genuinely friendly and has taken timely and effective care of patients. All that and they provided my child with a fresh blanket and change of clothes after he bloodied his own during a late night visit; and after a different visit with another child - kindly presented him with a little gift bag for his bravery after sutchers.//They truly live up to their name at Hospitality Health ER... ����� Five stars from this mom of rambunctious boys!!
This place is so awesome. They went above and beyond in every aspect. There was no wait. They offered me a wonderful set up to stay the night due to my conditions and literally provided every thing you would absolutely need. Dr. Ernesto Lugo was the best. He never left a single thing out and was very attentive. Every employee I came in contact with took care of my with the biggest smile. The nurses were very sympathetic and checked up on me numerous time without me having to call. Hospitality ER will be my #1 choice from here on out.
Amazing experience from the time I stepped foot into the facility. They treated me with smiles and open arms. I felt right at home! Very clean and cozy. No wait at all...not even in the room once I went back! They even gave my daughter a gift since her birthday is tomorrow. Jenna gives great complimentary massages as well! AMAZING EXPERIENCE!!!! THANK YOU!!
I absolutely love Hospitality ER! They literally saved my life. I went to another ER before them with a swollen foot and pain in my chest and was sent home. I went to them the very next day and they found blood clots in my leg and some had traveled to my lungs, pulmonary embolism. They acted right away and took good care of me until I got admitted into the hospital. Thank you so much Hospitality!
The only reason I'm giving a 5 star review is there's not a 6 star. Took my wife last night best medical related experience ever the facilities were extremely clean and well maintained and the staff was second to none. They were quick efficient and extremely friendly. They even got parents food while they were waiting with our baby.
I spent Easter Sunday with a hurt shoulder in their ER. I could not have asked for a better staff, nurses, and doctors to take care of me. They were so kind to my husband and I - and made sure I was taken care of before sending us home and even followed up with me the next week. And the best part - they gave us 3 Easter baskets to take home to our kids! We will always come to them in an emergency! #nomorehospitals
I had to go in tonight, and was a little nervous because I’ve been to ERs before who didn’t have the friendliest staff, but this place blew me away.A wonderful lady brought out a wheel chair, I was checked in and had X-rays done with in 10 minutes. Shawna and Hayley were so sweet and the x ray tech and doctor were also nice and very comforting, I know where I’ll be going in the future for any emergency.
I needed assistance today with a back injury. Every single person I encountered was exceptionally helpful. I appreciate their courtesy and professionalism. They took care of me and I am that much better for it. Thank you very much.
I kept hearing great things, but thankfully haven't had a reason to need them until Friday. My son had a mishap at recess, so we went to see if he needed stitches. We walked directly into a room (completely bypassed the waiting room) and the doctor was in before I had completed the first page of paperwork! They were incredibly thorough, and the staff were all incredible.
Hospitality Health ER got my husband right in, took great care of him and even sent him home with a goody bag full of natural products (which I loved!). I was at ease knowing that he was being well taken care of while I was an hour away with our kids! Thanks Hospitality!
Highly recommend Hospitality ER! Spent 2 days there this week. They are the most friendly and caring facility I’ve ever been to. Staff goes above and beyond to meet your needs and keep you comfortable!! And they explain what’s going on every step of the way. Did I mention I had Chuey’s for lunch one day. Mmmm. And sent home with goody bags. Can’t say enough good things about them. Exceptional emergency experience !
It was the best ER experience I've ever had. Friendly, prompt service. I was there an hour and a half and had a CT SCAN and a bag of IV fluids. Even got a massage and a gift bag. I'll definitely go back.
We love this place. We have been there several times. This last time they kept my husband 24 hours and then we went home. Then came back next day and was admitted to TMF. The dr that admitted him came to TMF and seen us and brought us a gift!! Hands down the best place ever. They kinda spoil ya . Great Dr.s ,Nurses and staff. Thank y’all so much.
My son recently was seen by Hospitality ER. He was experiencing vision loss that was eventually found to be allergic fungal sinusitis.. which was wrapped around his optic nerve. This agency found this condition and sent him to Dallas for surgery and further treatment. I am so very, very thankful for this agency and the kindness and professionalism they showed my family. I also work in healthcare, but was unfortunately, out of the country when this emergency happened. Thank you for taking care of my son. He is doing well.
I went in last Tuesday night and everyone was great. I had to be transported to the hospital and admitted and the transfer was flawless. Straight from Hospitality Health ER to Trinity Mother Frances hospital right into a room. So thankful!!!
I cannot say enough wonderful things about this place. We had to take my baby girl in and they took such amazing care of her! Within an hour we had answers, medicine and discharge papers! She was a happy girl as she walked out with her Easter basket and new blanket.Thank you for being so wonderful!
I can't say enough good things about Hospitality Health ER. We got home last night from taking our son due to difficulty breathing, and the staff and Dr. Brunett were amazing and so calm and reassuring. My son is significantly better this morning, and I am so grateful for the people at Hospitality.
If I could give 10 stars, I would!! I can't say enough good things about this facility! A special thanks to Dr. Neal and Dr Lugo! I had a critical issue and the staff was prompt, courteous, and attentive to my needs every step of the way. Afterwards, I needed to be transferred to the main ETMC hospital, but 2 days later the Hospitality ER doctor came to my hospital room to check up on me. That really meant a lot!! They truly live up to their name - Hospitality ER.
Wonderful place! They have wonderful hospitality with amazing kind and concerned doctors and nurses! I will definitely return here in the future if something else arises with myself or someone else I know!
I hate hospitals. After my experience here I will be back whenever I need to go to the doctor! From the moment I walked in to the moment I left I felt comfortable. The front desk staff, nursing staff, and the doctor were all very friendly, knowledgeable, and treated me like they really saw me. It was a very different experience from a typical urgent care/er. The atmosphere was pleasant and relaxing. I didn’t feel stressed or anxious at all.
After retiring from medical administration, I find this facility very profession, knowledgeable and kind to every patient. No waiting anytime I have been. Entire staff was the best of the best. Owners should be very proud.
My husband went there to get stitches and the staff was amazing. Not only did they tend to him within 20 min, they also sent him home with an awesome goodie bag. This included banana bread, blueberry bread, hot cocoa, herbal tea, face serum (for his booboo), chocolate treats , and a cookie. How sweet was that?!?! They are the best place by far and are the sweetest most helpful staff I could ever want for a loved one to experience. Thank y’all so much for what y’all did for us. We are truly grateful for this experience.
I’ve used them three or four times for my son. They are always so friendly and efficient. This time I even got a complimentary massage while I waited on my son’s test results. I love how they give the first dose of antibiotics before you leave. That way there’s no waiting at the pharmacy at odd hours of the day or night to get them for your child. He was quickly on the mend within a few hours. They even called to check on him the next day. I will never use anywhere else.
Went with a friend last night and never had such a positive, friendly, caring experience in a health care setting. Wow! What an awesome facility with an awesome staff. I was completely pleased and they were so thorough. If I ever have a need for emergency care, I hope my friends and family remember to take me to Hospitality ER!!!!
This ER hospital is the best emergency room I have ever been in. If I could give more stars I would give it � � Hospitality describes it best of not only the atmosphere, but also the staff, nurses and doctors. They all treat you very special with care and take the time to answer any questions . I had to go back 3 times in one week ( twice for a very bad infected cat bite and once for a horrible migraine ) and each time they treated you like you were the most special, precious , and only patient they had. I was worrying about the costs of these visits and they assured me that they strive to keep the costs down as low as possible . And that they are there for the patients , not the money. If ever I need to go back , yes definitely. They even allowed my husband to stay overnight and made him feel welcomed too. And I want to send a BIG thank-you to all the staff, nurses, doctors for their care. THANK- YOU !!!!!
I was here today with my daughter in law. This place is amazing. Such wonderful compassionate care from the massage therapist to the doctor. We will definitely be back in the future for any emergency room needs. Thanks for treating us like family �
I was here this past Thursday night. I went in to see if I needed stitches on my arm, and I ended up only getting 2. Every person that I saw was amazing. They were filled with concern and never stopped asking if there was something I needed. No matter how small. Amazing place with an amazing group of people.
These professionals have provided EXCELLENT care. They are very thorough in their diagnosis. All of the staff look happy to be here! 100% highly recommend this place. Fast, efficient, thoughtful, and thorough care. THANK YOU!!
I went here for a migraine headache last week. I was impressed on how quick they got me to a room, did what they need to do to figure out what was causing my headache and then did what they needed to do to fix the problem. Also I was very impressed on how well they were on top of making sure I felt comfortable during my time there.
What's not to love about this ER? My husband, two grand-children, and myself have visited. Each time all staff were wonderful! Dr and nurses are superb! Super friendly, attentive, caring, knowledgeable, quick, and efficient. Treated us like family! Excellent care! Upon discharge provided us with copies of diagnosis, labs, Dr note for school/work, and clear/concise discharge instructions. Offered us pizza, snacks, chocolate, beverages, and gave us a little gift bag with several items. It's a beautiful and clean facility with the best equipment. We will definitely return!
I have only the best things to say about Hospitality ER. I have chronic GI issues, and my GI specialists don’t really know what’s going on, and Hospitality ER is always there when I’m going through what I call “flare ups”. The entire staff are accommodating, friendly, comforting, responsive, and provide excellent care each time I have to go in. The doctors are amazing, and the nurses are even more amazing, particularly Richard and Haley. They are the best nurses I’ve encountered, and have truly made a difference through my painful experiences/visits. Anytime I am in need of ER care my family will always choose Hospitality ER. Oh and my husband loves their snack selection & TVs in each room.
Wow! That was my first thought when I walked in HHER. The lobby is gorgeous and they have an amazing snack/drink station. The receptionist was so friendly and welcoming. She offered us anything from the snack station. I maybe waited 1 min and was taken back to my room where I met several nurses who were so nice and accommodating. While I had to have XRays, a girl name Shauna watched my daughter for me and when I came back she had a new toy and snacks! While getting fluids through an IV I was offered a complimentary neck massage! I could not have asked for a better experience. The staff here truly cares about you and helping to get you better. I left there with a fleece blanket and gift bag! Again, wow!! I highly recommend them to anyone! I know where I’ll go next time I’m sick.
I have had to visit Hospitality ER twice. Both times they were very quick and efficient. They make sure that you are comfortable before they do anything else which is very appreciated when you are in severe pain. Everyone is so friendly and caring. They do not just put you in a room and forget about you while waiting on test results. Someone continues to check on you and ask if you are comfortable or if you need anything such as a snack. I highly recommend that if you ever are in an emergency situation and you can not see your your primary Dr, go here.The service is much better than any hospital ER.
They are awesome! They are very quick and their hospitality is out of this world! They gave my son a blanket and a box of Legos. They also gave me a gift as well. They also went ahead and gave him his first dose of Tamaflu!!
My family had to go here for my wife. She had an impacted wisdom tooth on a Saturday and apparently every dentist in Tyler takes the same Saturday off. Anyway I was expecting the same ol’ “urgent care” experience but I was pleasantly surprised as soon as I opened the door. They have a beautiful lobby with a huge comfy sectional and free coffee, drinks and snacks in the waiting area. I was able to sit with my daughter and watch Disney channel while she enjoyed a complimentary juice box and cookie. They examined my wife and gave her what she needed to make it until she could see a dentist Monday morning. Overall it was a wonderful experience that I would recommend to anyone.
Will was the best RN I’ve ever dealt with in an emergency room setting! Great service, great people, and a fantastic atmosphere! I will definitely return for future illnesses/emergencies! Great jobs guys!
By far the best medical establishment I have ever seen! From the moment I walked in, everyone was so nice. Didn’t have to wait, and the nurses and doctors listened to my symptoms with care. Dr. Beers, nurse Blake, and all of the staff were all kind, knowledgeable, and did everything they could to help me feel better. We will definitely be making the drive from Lindale to here if we ever need to visit an emergency room again.
I cannot say enough amazing things about the facility or staff! Everyone who was a part of our experience was phenomonial! The amazing under the sea room was so perfect and calming for our child.. we weren't rushed or felt like another number in their system..We will be back for any urgent care needs!
I’ve been there twice and both times I have been extremely pleased with their level of care AND their outstanding customer service by all of their staff, from their receptionists, to their masseuse. Yep, you read that right, masseuse! The nurses, PA and Dr. had the BEST bedside manner I’ve ever experienced. I highly recommend them!
Thank You Dr.Pamela Hall&all of the nurses, techs!!!!! I believe this is better than 5 stars review!!!! Thank y’all for helping me & giving us some peace & giving my Wife relief to finding what’s wrong with me!!!! Y’all Rock
I cannot say enough how grateful I am that I ended up at Hospitality ER. Immediately upon entering I was treated so kindly. I had several male nurses and a female nurse plus multiple other techs and staff that were fantastic! I mean these people genuinely care about you! The doctor came in and sat down to listen to all my symptoms and concerns, did not make me feel like he was too rushed to listen, and diagnosed and treated me. 3 days later and I'm feeling much better! I literally cannot stop telling everyone I know that this was the best experience I have had and wish there were more of these kind of people in the world! Thank you Hospitality ER!
Very impressed with this facility! Took my hubby in the middle of the night and they had us in and out while still being very thorough. I would recommend Hospitality Health ER Tyler! Thank you Dr. Dom!
This place is amazing! They make you feel at home and not in some cold, sterile, medical office. They treated my four year old with such compassion and patience. The doctor and his nurse went out of their way to make sure all my questions were answered and my son was feeling better before we left. I would definitely recommend this place if your personal physician is not available.
I took my toddler in to be seen and was blown away with the service and care that they provided. They listened to my concerns and I really felt like everyone there genuinely cared. I would highly recommend using hospitality ER for urgent care needs!!
Walked in and was taken care of right away. This hospital is the cleanest one I've ever been to. The nurses and doctors are all so friendly and on top of everything. The patient advocates kacie and Seana were so kind brought us a blanket and offered us anything else that we needed to just call them and they'll take care of it. I thought they were nurses as to how well they were treating us.
This was the nicest place ever!! It is so clean and beautifully decorated!! You don’t feel like it’s a doctors office or hospital!! The nurses there I saw were all RNs. And everyone waited on me like royalty!!
I have taken both my sons and my husband to this facility and I love how quick, resourceful, and thorough they were with my family. In an emergency the situation is fearful enough, this team truly works you in immediately and covers all concerns very thoroughly and quickly!!! You don't sit for hours waiting to be seen and you don't wait long periods for results or to see the MD. This team truly sets the bar in prompt excellent patient care! Don't ever want to have to go to the ER but when we do, this is definitely the place to go!
I will never go anywhere else but here; their name says it all. I took my son in on Christmas morning with the flu and they offered us breakfast while we waited. More importantly, they took such good care of him. My husband and I both had to go in today with the flu and they were very thorough, pleasant, and got us in and out. I'll recommend to everyone I know.
Definitely the best ER we have ever visited. We brought our 7 week old baby here to be checked out after she wasn’t getting better and we were here on vacation visiting family. They were very thorough and made us feel as tho bringing her in was best. They ran all the tests to make sure it wasn’t anything serious and we felt relieved and well cared for. I definitely recommend this ER hands down!
This place is amazing! My 5 month old baby boy was having trouble breathing due to croup. Hospitality Health ER went above and beyond to make sure my baby was doing better before we left. I can't say enough good things about our visit.
We took my daughter after a car accident. The doctor came out to the lobby and took her back himself. All the staff made her comfortable and took excellent care of her. They also made sure we(her parents) were comfortable. I highly recommend this ER because of the excellent care and compassion!
Went in last night after a week of not feeling good. The lobby is amazing! The staff is very welcoming- I get to my room - the massage therapist gives a complimentary neck & shoulder massage. They offer all kinds of beverages and snacks. I was treated very well - left feeling better. I didn’t have the flu or strep - but congestion & an ear infection. Prescriptions were sent to my pharmacy. On my way out I got a blanket, gift bag & banana bread. The next time I have an emergency I know where I’m going!!!
A trip to the ER is not one anybody wants to make, but if the need arises this is the only place to go!!! Facility is beautiful and the staff are amazing! Had to have stitches in my finger and they kept us in stitches with laughter, which made a painful experience a little easier to deal with. Thank y'all so much for your care!
Hospitality Health ER of Tyler Are hands down the best around. Iv had my experiences with a few ERs and never had such a wonderful experience each time everything from the nicest friendliest staff,fast visits,helpful in every way possible! I will always recommend them every time.
I will never use another ER. Went in for severe abdominal pain and received treatment immediately. The staff were so friendly and accommodating. They kept me informed and comfortable every step of the way and I never felt like my concerns were being dismissed. All diagnostic and imaging equipment was onsite, so the wait for testing was minimal. My husband and I were blown away by the level of service we received. Truly outstanding facility!
We just visited the Disneyland of ERs.. There was a huge Christmas tree up, everyone was smiling and super accomodating, we got a gift bag on the way out, and a complimentary shoulder massage. I even took a pic of my husband with his bandaged up cut finger in front of the tree because we were giddy with how great this place was. In and out within an hour even though they were busy. Absolutely in love with our new go-to ER. Huge shout out to all the staff that helped us: Tristen, Kaci, Cody, Kayla, Dale, Hailey, Ali and Raevyn. Thanks a ton! We hope we don't have to see you again anytime soon since it would be due to an emergency...but we also kinda do!
Hospitality ER-Tyler, you all are amazing! Great staff, clean environment and most of all, you go beyond taking care of your patients needs. Kayla, Blake, Hailey and Tristan, thank you so much for all your help Sunday morning when i had to bring my son to the ER. From when we first walked in to when we left, we felt like royalty! If I ever have to go back to the ER, Hospitality will be my place to go!
Totally taken care of! Clean facility, awesome team, efficient processes...best ER in this town. Thank you Haley, Catlin, Tristan, Dale, Kayla, and Dr. Lugo for treating and taking care of my daughter like your own!
I was impressed by all the staff and how welcoming and helpful they all were. The wait wasn’t even five after walking in. They explained everything thoroughly and made sure we didn’t have any questions at all. I have not one complaint, they even gave us a goodie bag. Definitely the best clinic I’ve ever been to hands down.
We have had to go hear twice with our daughter! She requested this place the second time around! So many wonderful people full of kindness and hospitality to the max! Very quick help and they continued to make her smile even when she felt terrible!
This place is AMAZING! Took my son in the early hours of the morning and the staff on duty Tristan, Blake, Hailey, Kayla, and Dr. Morales have the best hospitality by far going into a Medical facility after hours. Our time spent in this Hospitality ER was so comfortable and non-stressful. I highly recommend this place if you have to go to the doctor. Thank you. This was a wonderful experience.
Took my 2 year old, Harper, in for fever and congestion. The entire staff was excellent! The doctor even managed to do almost all of the exam without waking her up. Everyone was very kind. We were checked on several times while waiting on the flu & RSV test results.
I absolutely love this place. They came to an our baseball opening day, where I spoke to owners about their services. I have now been twice, once for my son's sliced open knee, and myself with a case of poison ivy. I trust they bill my insurance and myself for exactly what was treated. No more, no less. (And my boys love the snack bar!)
Got excellent, and quick service here! I was in and out with the help of Blake, Kayla, and Hailey. Very friendly environment with NO WAIT and feeling better within time !!! Couldn't have been better! Thank you for your service!
This ER had it all! Fabulous and clean atmosphere, knowledgable, friendly and professional staff and lightning speed service. The decor is amazing and the upbeat attitude of the staff made us at ease. This is my #1 choice for ER care in Tyler! Big thanks to Blake, Kayla, and Hailey and the other wonderful staff members for taking such good care of my family! They truly lived up to their name.
I will like to thank Hospitality Er for rendering A plus quality service. My nurses Blake, Hailey, and Kayla were the best. I love coming here they make you feel so special. Also Ricky the worlds best phlebotomist. The atmosphere is very friendly, they are like my second family. I would highly recommend them to anyone that is need of medical care.
GREAT Place for being sick �! I brought my nephew and my cousin here that came to visit us from Waco, Tx. And he wasn’t feeling good .The attention was immediately ,Kayla was really nice and sweet ! And Blake was awesome helping my family !The area was very clean and smell so good ! Thank guy’s for all the help!!
Went to Hospitality ER for pink eye which is not an emergency but everywhere else is closed by the time I get off work so I expected to feel like a burden or waste of time! Boy was I wrong! The whole staff was incredible! Kayla at the front desk made us feel right at home and offered more than once to make us coffee or hot cocoa! The nurse, Richard, was wonderful with a great sense of humor that could make anyone feel like less of a burden. The whole place and team was amazing! Didn't feel like a doctors office at all! They are definitely changing the game �🖒
I always get the best care here, from Kayla Glidewell the minute I walk in to the doctors and nurses in the back. Always top notch.I always get the best care here, from Kayla Glidewell the minute I walk in to the doctors and nurses in the back. Always top notch.
Best experience at a medical facility I have ever had! All of the staff was extremely kind and helpful. I highly recommend this facility. Hospitality ER, I hope your doors stay open for many years to come! This place is a true asset to this community. Thank you!
Hospitality at its best. I was treated with a caring and friendly staff. Left feeling better and with treats. Thank you very much. If I ever have a need to go to an ER again it will be Hospitality Health ER in Tyler. I am spreading the word to everyone in case they need emergency medical care. Thank you.
I went there on Monday October 30, 2017 because i didn't feel well at all. The staff was very polite and knowledgeable about what they were doing!! When I left I felt a lot better and they even gave me a goody bag with all kinds of things to help me get well! Also the gave me a Rice Krispie treat in the shape of a pumpkin which didn't make it home it was delicious! I plan on returning if my family or I ever get sick! Thank y'all so much!
The staff is professional and courteous. The communication from the staff was excellent. They explained every step. I was offered a complimentary message and a snack and coffee or tea. I hope there is no future need for a trip to the emergency Room but if so... I will be going to Hospitality ER!
Brought my husband in last night for an injury and the staff was very friendly. We were looked after immediately and the staff was awesome. They got us out as fast as they could, we had x rays and stitches and were in and out in a little over an hour. Will go back again if needed.
I Cannot say enough about Hospitality ER. The facilities are fantastic and the staff is just above and beyond amazing. They go out of their way to make sure your care is top notch. And the name is perfect because HOSPITALITY is their #1 priority! We Love everyone there especially Jaiha! She is a lifesaver!
Brought my hubby in for some kind of biteon his arm and received excellent treatment from the time we walked in the door. Jared came in to start IV asked if we needed a drink hubby asked for coffee with cream and Jared made him a perfect cup. He brought me a Sprite and even got snacks too.
This place was absolutely amazing. I came in with severe abdominal pain and they immediately relieved the pain and started working toward doing whatever they needed to to figure out what was wrong. They unfortunately did not have the proper OB Dr's on their staff to treat me and had to transfer me via ambulance to TMF ( which is a whole nother review for a different page ). However, once I was transfered they not only came to visit me at the second hospital I had to have surgery at ( with flowers ) they called to check on me twice since I've been released ( and spoke with a very upset husband of mine answering questions he had regarding the surgery itself from the second hospital for about 30 mins ) then sent flowers to be delivered to my house. I highly recommend them for not only care while u r there but they do sincerely care about your after care as well and want to know how you are doing even after gone from their hospital. Thank u so much for everything HHER!!
I'm very impressed with the service I received here. Usually when I visit the ER I feel like a burden or "just another patient" but Hospitality Health ER made me feel welcome, important, and a priority. They have great customer service and a fast turnaround. I was diagnosed with pneumonia on Wednesday and (thanks to their thorough checking) I'm back at work today. I strongly believe that if I went to another ER I would've wound up hospitalized as my symptoms we're not reflecting pneumonia.
I will never visit another ER in east Texas again after going here. Staff is so friendly and accommodating. They worked with me not having insurance and saw me for what I had in my pocket at the time of service. And most importantly I was treated with the kindness and respect everyone deserves when being treated. Doctor was informative and actually took time to talk to me and give me options for treatment. Am so happy with my experience at this ER, will definitely be recommending to all my friends and family!
These people honor their name Hospitality....I was treated with royalty,respect, concerned,love and they are amazing.I couldn't of ask for better care.Tks Dr.Castro,Jared,Melinda...the guy that took me to my room and the two ladies that checked me in and out.....I will be wearing my shirt and love what was in my goodie bag!!!!
Can't say enough good things about Hospitality ER in Tyler. My 7 month old had his first high fever today, and just like me, I freaked! We weren't able to get into our Pedi until tomorrow, so we headed straight to HHER as we had already heard great things about them. There was zero wait, and when the nurse called him back there, you'd have thought he already knew him. All of the staff and Dr Castro exceeded our expectations. We can't thank you enough for taking such great care of him, and truly CARING about him. 3 hours later our fever has broken and hopefully we are on the road to recovery! #wouldgive10starsificould
Besides the overall atmosphere being amazing....the people are awesome. Mark, our nurse..he was so great with my 18 month old and had awesome bed side manner�� rayven the massage therapist! Yessss...she made us so comfortable and we had a great convo while waiting. The NP and receptionists were so polite and never stopped smiling. We felt spoilt �� the best ER in longview
I was so happy to see people who actually cared and listened to what was going on with my child. Blake, Haley and Dr Brunette were amazing as well as the others that were there. I wish all places were as nice and caring. The doctor was thourough and concerned about Kaydins well being. Thank you to all!!!
This place is by far the place I've ever been to in my life. Everyone here is completely great. They really make you feel right at home. Thank you to Dr.Meta, Jahia, Stephanie, Jared, Ricky and the rest of the staff. Y'all are all simply amazing�
There are not enough positive words in the dictionary to describe this ER & the entire staff. They are angels! They stay true to their name for sure. I feel like I'm at a Spa getaway rather than an ER. They go above and beyond to make you feel as comfortable as possible. We appreciate each and every person here. Thank you so much for taking such amazing care of us.
My first time having a great experience at an Emergency Room! From the moment I walked in, to each process I went through, every person I encountered handle my situation with concern & care. There was no waiting time & the Doctor came in immediately. The part I loved the most is after I was done, there was no rush to get me out the door, the Doctor suggested I rest a little before I went home. WHICH I NEEDED THAT CAT NAP!! The staff really wanted to make sure I was comfortable before I left & they did whatever they could to make sure I was comfy. Definitely living up to the name "Hospitality," I strongly recommend them to anyone in need!! If I ever have an emergency they will be my first & only choice! Thank you all so much you're wonderful �
I brought my husband in this morning with kidney stone pain. We were in a room within 5 minutes. The staff provided excellent care and attention and even offered to order lunch for us. The doctor considered all of our concerns and gave several options for treatment. This is the second time we have come to this facility. The first time was for my daughter. Both visits were exceptional!
My husband went in recently and was treated with the utmost care and hospitality! Everyone from front desk admin, to nurse, doctor and EMT were kind and courteous. The facility is exceptionally clean and modern. All treatment was thorough and the check out process was clear. There was little to no wait time involved. We would recommend this place to anyone looking for quality care in all aspects!
The most caring people I have ever met in a ER. Treat you like you are one of the family and you can tell they truly care. If you have to visit a ER in tyler this is the best!!! Thank you so much for all you did!
There are very few businesses that live up to what they advertise. You are an exception to that! Thank you so much for bringing a place like this to Tyler and for being available 24/7. You really got us in and out FAST yesterday and with efficient care. My husband hates going to the doctor, but after his experience yesterday you changed his opinion on emergency care. Thank you so much for being all you say you are!
I would highly recommend this Emergency Room. Everyone we dealt with, from the receptionist to the doctor, was very helpful and friendly. They really listened to us and acted as if they had plenty of time to give us. We did not have to wait at all. We will definitely use this ER again if we need one.
My visit to hospitality ER was great. They staff was very considerate and did everything they could to make me comfortable knowing I was in so much pain. Explained everything to me and answered all of my questions.
My son had an allergic reaction that required Epi-Pen. When I tell you the staff was AMAZING, they truly were. The doctor had the absolute BEST bed side manor I've seen in a long time. EVERYONE was very professional and nice. I hate to say we enjoyed our stay, but it was truly a one of a kind visit. If you're looking for a great ER, please visit them. You won't be disappointed! �
I went in today to have my hand checked out. Expecting to spend more than an hour. I was in and out within 45 minutes. They treated me like royalty and service was extraordinary! If you are ill, hurt and looking for quality health care this is your place!
This ER is by FAR the best ER in TEXAS! The Doctor's, Nurses and staff are extremely patient, friendly, loving and overall great at their jobs! If you want to know what amazing customer service looks like, visit them in your case of an emergency! If I could rate them a 20, I would! Thank you for such amazing care and love! =)
My daughter fell 6 feet onto her head. This ER was the closest to us, and I am so glad it was! The staff was AMAZING! I was terrified, and they were so great. They saw us immediately, got the quickest CT scan in history (or at least that's how it felt). She ended up with a skull fracture and they took care of everything. They called around for the best hospital to take her and made the arrangements for the ambulance. Of course I was so extremely scared for my baby (2 yrs) but they made it as smooth as possible. They treated her as if she was their own child. They let her pick a toy from the back room to make the trip better for her, and even made up an overnight bag since we were heading 2 hours away for an overnight hospital stay. They even called the next day to check on her and make sure everything turned out okay for us. So grateful for everything they did while we were there.
Second time being here with my husband and they are awesome!!had to stay overnight tonight and when I say they went above and beyond to make sure that we are comfortable. Everything from ordering us food from where ever we wantex,long as they were open,massages,very nice room very friendly and nice staff!!!if we could give 20 stars or more we would!!!
From the front desk to the doctor, everyone was exceptional! They took time to sit down and talk with me, never rushing me or my questions. Kind, caring, professional staff! I will recommend them to everyone I know.
This is the Most nicest place I have ever been.they got me right in .No waiting.everyone their was so friendly and helpfull.I will always go here when I need to see a dr quick.I wished I could have rated y'all a 10 + .�
My little brother dislocated his shoulder while we were vacationing at Lake Palestine for Memorial Day Weekend. We were highly impressed with the speed, level of customer service, and kindness Hospitality Health ER - Tyler showed from the minute we walked in! The staff was very attentive, knowledge and compassionate - and most importantly my brother was out of pain within 10 minutes of being there. If you ever need an ER facility, we HIGHLY recommend coming here.
This place is amazing, I have basically used the "I'd rather this kill me than go to the ETMC or Mother Frances ER" policy up til yesterday, when a friend of mine told me I should probably go since my face decided to get four inches wider on the left side and my nasal passages were starting to swell too. I was treated immediately, given appropriate medication for the problem and pain level without getting treated like a junkie at all, and kept overnight instead of kicked out without being observed to see if the treatment worked like some ETMC ERs like to do. I wrote about this experience on my personal profile in a public post if anyone is interested but overall I can't recommend this place enough, and I will probably go again if something else horrible happens.
Best ER experience!! Highly recommend! Took my son and we were in and out in no time. We live about 45 minutes away but was well worth the drive. Will definitely be our place to go for ER services. Thank you to everyone at Hospitality ER!!
Saturday, I fell and broke my ankle. My husband had heard great things about this place, so it was our first choice. Everyone there was genuinely nice and very helpful! We were brought in immediately and cared for right then! Hospitality Health ER made a difficult and frustrating situation almost enjoyable. I recommend it to everyone!!
This was my second time to go here. I actually left ETMC and went here the next day because of the horrible care i received at ETMC ER. They really seemed to care about me as a person. This is the Rolls Royce of ERs. Thank you for taking good care of me on Mothers Day.
It was my very first time ever going here and as soon as I walked in everyone was very friendly and helpful and also very patient cause I broke my finger and it was really hard to fill out the paper work. They got me in an out very quick, I didn't have to wait long at all and they made me feel comfortable and right at home. If anyone has any concerns on how this place is well let me tell you that it's amazing and I recommend anyone going there if they need urgent care.
After sitting at Etmc in the ER waiting room in tears for 2 hours & they had no beds & full lobby . I left and went to Hospitality ER . They got me right back & took wonderful care of me . I will never go anywhere else from now on . I loved it there . My nurse was amazing & i liked the dr. The staff was so sweet !!!
WOW--- Jared Lewis (the best) and Dr. Emmanuel Lonsdorfer--what an awesome team! We were there maybe an hour at the most. That included-check-in, x-rays, Dr. visit and check-out. I have never felt so special. They even offered drinks and something to snack on. The whole place and all the workers that we encountered made this the most awesome experience ever! I am so very impressed. If there were a review that I could make way OVER and ABOVE more than excellent. This is the place. WOW, WOW, and WOW!!!!!!! Great job and much needed in Tyler. This is what we think of when we think of caring doctors and nurses. They were more worried about our problem than getting money in their pockets. Thank you guys and gals so much! Oh yeah, we also got a parting gift. (I as the wife and my husband as the patient) Who does that?!!???!!! Hospitality ER does!! I can not express how much they made us feel welcome and appreciated. We felt truly special. If you have an emergency--just skip the money grabbing hospital ER and go right here.
Hands down, the best medical establishment we have ever been to. Their immediate attention, professionalism and kindness towards my children was almost...date I say odd? This was not cold and distant care - it was polite, genuine, thorough and, perhaps most of all, caring. My second child had to hang I think there while her older brother was being cared for and she was given snacks, a drink, toys, lip gloss and an iPad to play with. They made us feel more comfortable about the treatment and sent us off with a school note and pics of my son's x-ray without having to request it. I'm supremely impressed.
I went there with chest discomfort and the staff was very nice gave me paperwork and after filling it out the nurse was there to escort me to my room where they immediately start hooking me up to I. V and EKG machine took blood for labs and made me very comfortable. I ended up staying the night, I was fed my choice Whataburger, had a beautiful private room and adjacent bathroom, the staff took good care of me and consulted with me on everything they was going to do. My over all view of the E. R was 5 star. Thank you Staff for making my stay there warm and welcoming. I would come again if needed.
My second visit!! This is the nicest ER I have ever been to! Everyone was extremely friendly and catered to your needs! Dr's and Nurse's were very thorough and personal. I will never visit any other ER as long as they are here in Tyler!
Wow! This is the third time we have visited this ER and it makes it impossible to go anywhere else when you get first class service. You can not find cleanliness, friendliness, caring, understanding (the list goes on) staff all in one facility as you can in this ER. I have read all of the other reviews about Hospitality ER and what they are saying and describing I totally understand because I was giving the same outstanding service. Thank you for your service.
We took my 2 year old autistic grandson after a fall and the staff went over the top to make him comfortable. It was 5 ☆ hotel quality and beautifully designed. We were there less than an hour and the excavator toy was a big hit. No out of pocket so in and out! I will definitely use them for all our medical needs! Staff was awesome!
Our son had injured his knee and needed medical attention today on Easter Sunday. Of course most medical facilities were closed except for the hospitals and we did not want to sit in the hospital ER for a long time. Our son does not have any medical nsurance coverage either. After making a few phone calls we met him at Hospitality ER. Not only did they give him a discounted rate but also let him do a payment plan for the balance. We were impressed with all the staff in that they were super nice and explained in detail the diagnosis and treatment. From the guest waiting area to the exam rooms to the hallways, the interior was very clean and felt comfortable, not like you would expect from a hospital. Finally, as we were preparing to leave we were given a gift bag with Easter treats, organic soaps, teas, honey and lip balm AND a free t- shirt! This is a family-owned facility and I definitely would recommend them for any ER needs! We were impressed!!
This ER is by far the best there is, or ever has been! They show you exactly what they are named for…HOSPITALITY! You leave here feeling like there are ER's out there that sincerely show concern for your well being, AND your time! My son got a goody bag today with items themed with his favorite super hero! Made him smile, even though he's unfortunately not feeling well on Easter weekend. So glad this ER has settled in, in my city.
They deserve a 10 because Thats the service they give. They roll out the red carpet treatment. Thank you Guin, Blake, Haley, Dr. Burnett, Shane and Kristi. You all are Wonderful group of people that give Excellent customer service. Thank you God Bless you all for making me feel special and for the gifts and blanket. You Rock!!
So last Wednesday I cut my finger pretty bad at work. This place is right behind my work, Aspen Creek, and I walked over. Once I got I the room the RN helping me, Richard, was amazing. I had to get stitches and he let me squeeze his hand while the doctor was numbing my fingers. I got a headache for some reason and he not only got me some Motrin but he also got me a muffin. After the doctor stitched me up Richard cleaned me up and wrapped my finger and was very hospitable. This is my #1 place to go if I need anything. HIGHLY RECOMMEND to anyone. There's never a wait and the staff is amazing!
These doctors and nurses were great with my 5yro daughter and her face laceration. Thank you for amazing bedside manner and above and beyond generosity. The Dr. Was wonderful and honest with us and for that I am forever greatful�
I went in last night with a case of the flu. The staff was courteous, knowledgeable, and thorough in treating me. They did an excellent job of explaining everything and keeping me updated on the progress of my treatment.
I took my daughter in last night and was in and out within an hour! The staff was amazing. The doctors were great. I am extremely impressed by the level of care. If the need arises we will be using them again.