as an emergency medical technician, i understand the stress of the environment. however, hospitality ER is by far the nicest ER i have ever stepped foot in. from the RN’s to the MD, thank you for being an example to other ER’s of how to treat patients. i not only walked out feeling so much better in a short amount of time, but i left with a fuzzy blanket and a goody bag from the staff. hospitable is an understatement. the people here are incredible — i will recommend to all.
//Unfortunately accidents happen in life -- Fortunately Hospitality ER exists to help after those accidents with amazing service, compassion, and quality care.
//The waiting room is spacious and looks both stylish and comfortable - complete with complimentary snacks and drinks. Not that I've had the pleasure to experience it; because, I have never had a wait!! No sooner than we arrive and I fill out 1 paper that the patient is then whisked to a private room and quickly attended to. Each space is very clean without having a "hospital scent/vibe".
//All of the staff seems genuinely friendly and has taken timely and effective care of patients. All that and they provided my child with a fresh blanket and change of clothes after he bloodied his own during a late night visit; and after a different visit with another child - kindly presented him with a little gift bag for his bravery after sutchers.
//They truly live up to their name at Hospitality Health ER... ����� Five stars from this mom of rambunctious boys!!
This place is so awesome. They went above and beyond in every aspect. There was no wait. They offered me a wonderful set up to stay the night due to my conditions and literally provided every thing you would absolutely need. Dr. Ernesto Lugo was the best. He never left a single thing out and was very attentive. Every employee I came in contact with took care of my with the biggest smile. The nurses were very sympathetic and checked up on me numerous time without me having to call. Hospitality ER will be my #1 choice from here on out.
Amazing experience from the time I stepped foot into the facility. They treated me with smiles and open arms. I felt right at home! Very clean and cozy. No wait at all...not even in the room once I went back! They even gave my daughter a gift since her birthday is tomorrow. Jenna gives great complimentary massages as well! AMAZING EXPERIENCE!!!! THANK YOU!!
I absolutely love Hospitality ER! They literally saved my life. I went to another ER before them with a swollen foot and pain in my chest and was sent home. I went to them the very next day and they found blood clots in my leg and some had traveled to my lungs, pulmonary embolism. They acted right away and took good care of me until I got admitted into the hospital. Thank you so much Hospitality!
The only reason I'm giving a 5 star review is there's not a 6 star. Took my wife last night best medical related experience ever the facilities were extremely clean and well maintained and the staff was second to none. They were quick efficient and extremely friendly. They even got parents food while they were waiting with our baby.
I spent Easter Sunday with a hurt shoulder in their ER. I could not have asked for a better staff, nurses, and doctors to take care of me. They were so kind to my husband and I - and made sure I was taken care of before sending us home and even followed up with me the next week. And the best part - they gave us 3 Easter baskets to take home to our kids! We will always come to them in an emergency! #nomorehospitals
I had to go in tonight, and was a little nervous because I’ve been to ERs before who didn’t have the friendliest staff, but this place blew me away.
A wonderful lady brought out a wheel chair, I was checked in and had X-rays done with in 10 minutes. Shawna and Hayley were so sweet and the x ray tech and doctor were also nice and very comforting, I know where I’ll be going in the future for any emergency.
I kept hearing great things, but thankfully haven't had a reason to need them until Friday. My son had a mishap at recess, so we went to see if he needed stitches. We walked directly into a room (completely bypassed the waiting room) and the doctor was in before I had completed the first page of paperwork! They were incredibly thorough, and the staff were all incredible.
Hospitality Health ER got my husband right in, took great care of him and even sent him home with a goody bag full of natural products (which I loved!). I was at ease knowing that he was being well taken care of while I was an hour away with our kids! Thanks Hospitality!
Highly recommend Hospitality ER! Spent 2 days there this week. They are the most friendly and caring facility I’ve ever been to. Staff goes above and beyond to meet your needs and keep you comfortable!! And they explain what’s going on every step of the way. Did I mention I had Chuey’s for lunch one day. Mmmm. And sent home with goody bags. Can’t say enough good things about them. Exceptional emergency experience !
It was the best ER experience I've ever had. Friendly, prompt service. I was there an hour and a half and had a CT SCAN and a bag of IV fluids. Even got a massage and a gift bag. I'll definitely go back.
We love this place. We have been there several times. This last time they kept my husband 24 hours and then we went home. Then came back next day and was admitted to TMF. The dr that admitted him came to TMF and seen us and brought us a gift!! Hands down the best place ever. They kinda spoil ya . Great Dr.s ,Nurses and staff. Thank y’all so much.
My son recently was seen by Hospitality ER. He was experiencing vision loss that was eventually found to be allergic fungal sinusitis.. which was wrapped around his optic nerve. This agency found this condition and sent him to Dallas for surgery and further treatment. I am so very, very thankful for this agency and the kindness and professionalism they showed my family. I also work in healthcare, but was unfortunately, out of the country when this emergency happened. Thank you for taking care of my son. He is doing well.
I went in last Tuesday night and everyone was great. I had to be transported to the hospital and admitted and the transfer was flawless. Straight from Hospitality Health ER to Trinity Mother Frances hospital right into a room. So thankful!!!
I cannot say enough wonderful things about this place. We had to take my baby girl in and they took such amazing care of her! Within an hour we had answers, medicine and discharge papers! She was a happy girl as she walked out with her Easter basket and new blanket.
Thank you for being so wonderful!
I can't say enough good things about Hospitality Health ER. We got home last night from taking our son due to difficulty breathing, and the staff and Dr. Brunett were amazing and so calm and reassuring. My son is significantly better this morning, and I am so grateful for the people at Hospitality.
If I could give 10 stars, I would!! I can't say enough good things about this facility! A special thanks to Dr. Neal and Dr Lugo! I had a critical issue and the staff was prompt, courteous, and attentive to my needs every step of the way. Afterwards, I needed to be transferred to the main ETMC hospital, but 2 days later the Hospitality ER doctor came to my hospital room to check up on me. That really meant a lot!! They truly live up to their name - Hospitality ER.
Wonderful place! They have wonderful hospitality with amazing kind and concerned doctors and nurses! I will definitely return here in the future if something else arises with myself or someone else I know!
I hate hospitals. After my experience here I will be back whenever I need to go to the doctor! From the moment I walked in to the moment I left I felt comfortable. The front desk staff, nursing staff, and the doctor were all very friendly, knowledgeable, and treated me like they really saw me. It was a very different experience from a typical urgent care/er. The atmosphere was pleasant and relaxing. I didn’t feel stressed or anxious at all.
After retiring from medical administration, I find this facility very profession, knowledgeable and kind to every patient. No waiting anytime I have been. Entire staff was the best of the best. Owners should be very proud.